Introduction
At digtalmark, we are committed to providing the best service to our customers and ensuring their complete satisfaction. If you encounter any issues or have any complaints regarding our services, we are here to assist you and resolve them as quickly and professionally as possible.
How to Submit a Complaint
1. Contact Us via Email: You can send your complaint to our support email at [support@digtalmark.com] Please provide full details of the issue you are facing to expedite the resolution process.
2. Online Complaint Form: You can fill out the complaint form available on our website on the [Contact Us ] page. Make sure to enter all required information accurately.
3. Phone Call:You can reach our support team by calling the following number: [+213 798581040].
Complaint Handling Process
1. Acknowledgment:We will send a confirmation of receipt of your complaint within 24 hours of receiving it.
2. Investigation:Your complaint will be reviewed by a dedicated team to analyze the issue and seek appropriate solutions.
3. Communication: We will get in touch with you to discuss the details of the complaint and provide potential solutions.
4. Resolution:We will work to resolve the issue as quickly as possible and provide you with a final report on the actions taken.
Your Rights
We guarantee:
– Your complaint will be treated with complete confidentiality and full respect.
– Your complaint will be handled fairly and impartially.
– You will receive a prompt and professional response.
Contact Support Team
If you have any questions or need further information, do not hesitate to contact our support team at [support@digtalmark.com]or by phone at [+213 798581040].